Q16. REVIEW

GUIDANCE FOR COMPLETION

You are now taking Authentic Action and reviewing the results of this, seeking continuous improvement and the creation of further benefit.

Please select all that apply.

Q16.1 We are managing, monitoring and reviewing how we create benefit as part of a balanced scorecard approach. This to ensure that we maintain standards and performance, manage costs against benefits, whilst seeking continuous improvement and innovation. We do this by taking the following actions to:

16.1.2 review the actions that we have taken in respect of each Core Value and explained how these link to our purpose, objectives and issues to be addressed

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16.1.3 re-examine our structure, processes and policies so as to ensure that they are effective to support our Core Values and Vision

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16.1.4 confirmed the officers responsible for delivery and the senior managers accountable for its success or failure

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16.1.5 take democratic feedback from employees on the effectiveness of leadership and their level of satisfaction

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16.1.6 re-visiting the information and the processes that we use to collect in respect of the balanced scorecard

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16.1.7 manage deliver and monitor effectiveness through regular review, taking actions to rectify any performance failures

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16.1.8 ensure that we learn lessons from delivery, recording and applying any learning

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16.1.9 plan future delivery cycles, seeking innovation and continuous improvement

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16.1.10 continuing to ensure that all job descriptions reflect employees responsibilities in respect of Core Values and that employees have received training

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16.1.11 continuing to ensure that all supplier and customer contracts reflect terms in respect of Core Values and that suppliers have received training

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