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Navigating the Bidding Process 1:1

Value Match are providing suppliers bidding into the public sector with the opportunity to meet with our procurement experts to gain insight into how to bid effectively.
 
Our 1:1 session’s will run on the last Thursday of every month with appointments now open for 28th October, 2022.

You can choose what is covered in you slot!

You can use the opportunity to ask our experts any questions you have about bidding.

Alternatively, we can discuss the foundations for any aspiring organisations that are looking to get started and actively find live opportunities, including:

  • Identifying opportunities
  • The bid decision process
  • Addressing feedback from buyers
  • Understanding social value and what it means for your business
Or, we can do a mix of both, lets focus on where will be of most value to you!
 
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Why Public Sector Procurement Matters And Can Accelerate Change

Public Sector annual procurement spend is approximately £300B which equates to over 14% of GDP.

The Public Sector, at an aggregate level, is the single largest UK buyer of goods and services that are not consumer focused. There are 10,000’s of buying organisations, from schools, district councils, GP surgeries to the major Departments such as Ministry of Defence or Department of Work and Pensions through to Arm’s Length Bodies such as museums. There are even numerous publicly owned organisations who buy on behalf of the Public Sector, the largest being Crown Commercial Services.

The Public Sector receives goods and services from 100,000’s suppliers, probably millions, there is not an exact figure. Essentially, in addition to small and medium sized enterprises (SMEs), nearly every major national and international corporation will be either supplying directly to the UK Public Sector or indirectly if they are a business-to-business organisation.

This is why historically Governments have used procurement as a mechanism to drive change whether to support SMEs and payment terms, support the living wage or ensure suppliers pay UK taxes. This approach, often referred to as ‘policy through procurement’, has been the subject of numerous attempts to support a very wide array of policy objectives with differing levels of success.

Public Sector procurement can shift markets if there is a consistency of strategy and a commitment to change.

Suppliers and markets consistently adapt to change and make large investment decisions based upon clear and consistent market trends, legal / regulatory obligations and/or areas of competitive advantage. We have seen some of these shifts over time, for example the construction and infrastructure industry making changes around areas such as social value and use of SMEs in their supply chains, investment in green technologies and increasing automation.

Both within the public and private sectors I have been part of procurement strategies that have resulted in suppliers creating new service lines, investing in warehousing and logistics capability, building new factories, developing new IT / digital systems, improving waste management practices, working collaboratively with competitors in ecosystems, jointly creating new Intellectual Property, and reshaping supply chains.

Suppliers will commit investment, resources and create business models to meet customer strategies and requirements, if they are clearly articulated, create demonstrable value, are underpinned by long-term strategic demand and the customer can provide assurance that they are equally committed to the success and the outcomes for both parties.

The Public Sector is uniquely placed to stimulate investment, it has scale, consistency, and availability of funding (certainly when compared to many other industries), its requirements tend to be enduring over time and many of the requirements are equally applicable in other countries, and it has the capability to introduce legislation to drive or stimulate demand.

It’s taxpayers’ money!

On a more basic moral and emotional level this is not the Government’s money it is taxpayers’ money. Back in the day in my first Public Sector role, in the Department that is now HMRC, it was very clear that we were custodians of public funds, we were public servants delivering public services.

Whether public funds related to budget management, collection of tax or procurement the very clear expectation was that, as a public servant we had a duty to use these funds to deliver public services, obviously following the rules and policies… but to do this in a responsible, ethical, and unimpeachable manner. Speaking to many ex-colleagues and public servants I still think this is a strong culture in most areas, it is still embedded in Accounting Officer and senior official roles, it is still part of HMT guidance and general guidance that is applicable to public servants.

Therefore it cannot be right ethically, professionally, or morally that public funds are used in any way that doesn’t seek to optimise the positive impact on the planet and support our local and regional communities whilst still delivering the core intended public service. The alternative is we use public funds whether knowingly or not in a manner which is directly contributing to climate change with all that this means. From a procurement lens, this is not fulfilling the most basic obligations of delivering Value for Money, managing whole life costs, and delivering public services in an ethical and responsible manner.

Public Sector procurement, it’s never been about savings.

This is a big area, and I am going to touch on some key points very briefly and will come back to this topic in more detail later. Let’s not confuse the public narrative about savings i.e. what is a simple message that the voter or taxpayer understands and rightly believes should be the case, i.e. wherever possible public monies should be used appropriately for the purpose intended, efficiently (in the broadest sense) and cost the market rate for the scale of the purchase. This is what has been called ‘savings’ in the past.

It was not about taking, say 10%, off the cost of the product or service, removing the budget and re-allocating that saving to another cost centre or organisation. I am not saying this never happens, but I have never seen a Public Sector organisation work in this way systemically and over time and I have seen this in numerous private sector organisations. I have seen rigorous Public Sector efficiency programmes driving clear, measurable, and evidenced efficiency (transaction, processes and cost to deliver) and Value for Money taking into account whole-life costing with baselines, benchmarks, taking the impact of public services into account etc…. This is then often codified, audited and articulated as ‘savings’ across many organisations, programmes and projects and communicated externally, there is nothing wrong with this but there is a very clear distinction between value, efficiency and savings.

Why make the point. Two reasons, spend has risen at an aggregate level. In 2013, my last year in Government it was £225B and it is now £300B (ex-Covid and any increase in military spending), budgets tend to reflect Government priorities and policies, macro economics and plethora of external factors (local, regional, national and globally). It is far to simplistic to try and draw a line between procurement savings and budgets and mostly it’s not relevant, whilst accepting efficiency and commercial value is an essential component as a matter of probity. Secondly, the Public Sector should, and all the guidance and best practice focuses upon, Value for Money and whole life costs. This is the key point, whether procurement is used to stimulate the economy, to deliver increased employment, opportunities for SMEs, to improve healthcare outcomes, protect the nation or educate our children it cannot and should not do this while negatively impacting other publicly funded services or adding unnecessary costs to the public purse.

So just how much cost has been incurred so far in fighting climate change? Directly we have had loss of life, homes and work, recurring and devastating floods throughout the UK, a heatwave which again caused disruptions across road and rail infrastructure, costal erosion, East and West coast train lines down, London Underground disruptions. Indirectly price inflation across numerous products and commodities, increasing forced migration, lack of availability of goods and commodities, increasing unstable populations and countries and increasing extreme weather events. These are costs that all of us are feeling right now, and they are set to increase rapidly, so why aren’t we considering climate change when spending? It is part of the whole life costs and one that we are now experiencing the downside of not considering appropriately.

The key message is that spending public funds in such a manner which does not consider climate change, and does not ensure those funds have a net positive impact on the environment, is not only wrong but is directly costing the country and taxpayers more money in both the short and medium term if you take a whole-life costing perspective. In simple economic terms, organisations are not paying the true price for many of the goods and services they consume, and those externalities will ultimately be borne by the country and the taxpayer and others around the world.

We need to understand and measure ‘Value’ very differently in the future.

Public Sector procurement should be setting the ethical, sustainability and social value standards for others follow.

In my view UK Public Sector procurement should be setting the global standards for the procurement and supply chain function. This should be the ambition of the Procurement Bill and the supporting policies.

UK Public Sector procurement has an incredible set of professional capability and capacity, it has very mature organisations and organisational models to utilise, in the past it has had a willingness to collaborate and cooperate at scale at local and national levels, there is considerable investment being made in terms of procurement systems and data (this should be coordinated and rationalised), if coordinated effectively could drive economic growth in a sustainable and responsible manner, while supporting the green transition, and there is a rich history of delivering local, regional and national policies through procurement.

If you want to see procurement at the forefront of these issues and ensure we are addressing climate change, please sign the petition below:

Amend the Procurement Bill to enshrine positive environmental obligations. – Petitions (parliament.uk)

For everyone and any organisation who signs the petition or ideally contributes by posting comments or communicating this through other media channels a big thank you for taking part.

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Sign the Petition to Amend the Procurement Bill to enshrine positive environmental obligations

Value Match are actively encouraging procurement professionals, stakeholders and the wider community to sign the Procurement Bill 2022 Petition to legally enshrine environmental considerations in future public sector procurement activity.

The Procurement Bill 2022 is currently going through the House of Lords before it continues through the House of Common, there is still time to amend the bill.

Transforming Government Procurement currently sets out that environmental and climate change will be managed through policy, guidance and best practice.  However this will not have the impact of addressing climate change with the urgency, focus and pace that is required to meet current Net Zero targets.  It is not sufficient to leave such an existential threat to our country, citizens, future generations or the planet to shifting policy priorities overtime from government to government.

From a contracting authority and a supplier perspective, embedding a legal obligation on all parties to enshrine environmental considerations into requirements for the purchasing of goods, works and services as well as assessing suppliers suitability to contract with the public sector is a minimum requirement.  It will encourage buyers and suppliers to invest with confidence for the medium and long term, build capability and develop expertise and skills to make a positive difference.

By implementing this legal obligation into the Procurement Bill this will fundamentally shift behaviour and obligations for all parities involved in public sector procurement and relevant supply chains.  

This approach will ensure that public funds are spent in a manner that contributes positively to climate change and impact and at a minimum stop further negative effects of climate change.

Sign the petition here: https://petition.parliament.uk/petitions/621955

Keep up-to-date with all the activity across the web here: https://www.value-match.co.uk/public-procurement-bill-2022-petition/

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Lucy Starkey joins Value Match as Head of Resourcing

Value Match are pleased to announce we have appointed Lucy Starkey as our Head of Resourcing. As Head of Resourcing, Lucy will accelerate our strategy of delivering industry leading procurement and commercial resourcing support to both the private and public sector.

Lucy joins Value Match with a wide range of resourcing and managerial experience within the private and public sector. We are really excited that Lucy will enable Value Match to continue to grow our capability and extend our services to existing and new customers while maintaining our tailored and people centric approach.

As a team, we’re built around our values and service excellence to create long term sustainable and successful relationships with customers and candidates. Whether you’re a candidate looking to fulfil your potential, or an organisation struggling to find new procurement, programme management or analytical talent, please contact Lucy to discuss your requirements.

Contact Lucy

T: 07584 493 657
E: Lucy.Starkey@value-match.co.uk

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Mitigating Supply Chain Cyber Attacks

90% of health organisations around the world were targeted by cyber-attacks, in the three months to 30th June compared with the first three months of 2022, according to Kroll Consultancy.

HM Government recently published its new Cyber Security Strategy specifically aimed at building a cyber resilient public sector.  The Government plans to invest £2.6 billion in cyber and legacy IT and implement a number of key performance indicators to measure progress.  The Government recognises that the public sector must overcome known legacy and data issues where IT assets aren’t always catalogued or risk assessed. Where data quality varies and interconnecting supplier systems are used it increase the likelihood of vulnerabilities according to the National Audit Office.

4th of August saw widespread outages across the NHS.  The target was Advanced, a supplier into the NHS that provides software for various parts of the NHS.  The cyber-attack affected services including patient referrals, ambulance dispatch, out of hours appointment, mental health services and emergency prescriptions.

In 2017, a cyber-attack that affected more than 40 NHS trusts had spread to 200,000 computer systems across 150 countries.  The “WannaCry” ransomware began affecting NHS trusts on May 12th.  It prevented many NHS trusts from accessing patient records which led to delays in non-urgent surgeries and cancelled patient appointments.  The “WannaCry” virus demanded £230 in Bitcoin to unlock each affected computer with the fee doubling after seven days.

The Ministry of Defence were targeted in March 2021.  A cyber-attack on the UK’s Defence Academy caused significant damage, although no sensitive information was stored on the academy’s network, the academy was forced to rebuild its network.  It is thought that the attack was an attempt to gain access to other parts of the MoD using the academy as a backdoor.

Across the world, in Australia, hackers created a fake news website to harvest data from Australian government officials and journalists.  The hackers created fake media websites by scraping legitimate sites including the BBC news website to appear as the real website.  Victims of the phishing attack were invited to write for the news websites which was riddled with malware that would infect the victim’s computer with a tool called Scanbox, collecting their profile, device and webpage visited.  Scanbox is a web reconnaissance and exploitation framework. The attack focused predominately on people involved in energy production such as the offshore energy explorations in the South China Sea, wind-turbine manufacture and alternative energy.

NATO are currently investigating the scope of a data breach of classified military documents being sold by a hacker group online that are linked to a major European weapons manufacturer.  MBDA Missile Systems has admitted their data was among the stash stolen, but claimed none of the classified files belong to the firm.

4 steps to protecting yourself from Cyber Attacks

The National Cyber Security Centre offers a Supplier Assurance Questionnaire that organisations can utilise to protect themselves and their supply chain.  These self-assessments can support organisations to determine whether they meet security expectations.  Consider surveying your supply chain to understand the risk suppliers may pose to you or your wider supply chain.

Understand the security arrangements of your suppliers and routinely engage with your suppliers to confirm they are actively managing risks to your contract effectively.

PPN 09/15 pointed to steps the Government were actively taking to reduce levels of cyber security risk within it’s supply chain.  In collaboration with Government, the National Cyber Security Centre developed Cyber Essentials Scheme the Government believes by implementing and embedding Cyber Essentials Scheme can significantly reduce an organisations vulnerability.  Cyber Essentials is an effective, Government backed scheme that supports organisations regardless of size, against a whole range of the most common cyber attacks.

Exercise your right to audit or require upward reporting by your suppliers to provide security assurance.

Overall, supply chain security is the responsibility of every organisation within the supply chain.  The supply chain is only truly secure once all organisations carry out effective, co-ordinated security measures to ensure the integrity of the supply chain data.

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Procurement is the frontline in the fight against climate change

Everything we buy has contributed to the climate change, in future Procurement must contribute to the solution.

Despite the fear of stating the obvious, everything we consume as individuals and everything an organisation consumes has been subject to some form of procurement process and for the vast majority of goods and services via professional procurement functions, with trained and qualified procurement and supply chain professionals.

So let’s imagine over the last 3 decades, that all global procurement and supply chain activities had been focused with the strategic and operational intent of maximising the positive contribution to the environment and that was the overriding objective alongside being fit for purpose. Idealistic as that may sound our planet and the environment would be in a very different position than we are in today. We would have seen far more innovation in products, services and logistics and innovative organisational models and approaches.

Climate change is already negatively impacting every citizen and every organisation, that impact is now multiplying and accelerating faster than previously thought.

All organisations within the public or private sectors face numerous strategic and short-term challenges, impact of COVID, Ukraine war, energy costs, assurance of supply or inflation, but an inescapable fact is the impact of climate change will dwarf these challenges over the short and medium term. These impacts will be highly impactful, occasionally global, often with no notice and varied from a procurement and supply chain perspective. Challenges such as price volatility; availability of supply; customer demand changes; increased legislation and regulatory compliance requirements; end of life / waste management obligations; supply chain disruption; direct environmental taxes / costs; new disruptive technologies etc. are going to be faced by every procurement team and every organisation.

Procurement’s role is twofold, stop contributing to the problem, its unethical, its short-sighted, it will impact your organisation’s ability to deliver its strategy in the very near future, it will impact customers, it will impact citizens and as awareness and the direct impact on all societies grows it will become unacceptable very quickly. Organisations are already seeing a backlash, whether that is the sharp increase legal cases against historic and current practices, consumers shifting buying habits or having to adapt to rapidly changing legislation, policies, and regulatory obligations. What is very clear, is if we don’t buy in an environmentally friendly way, and that is no longer limiting negative impact, it is seeking and having a net positive impact on the environment, governments will have no choice but to legislate and legislate quickly. How long do we believe that citizens and societies will tolerate death, displacement, disruption, starvation, economic impacts at the scale that we have witnessed over the last 2-3 years? Remembering the impact of climate change will increase in scale, impact and frequency over the coming years.

Not taking action is not an option for a credible procurement and supply chain leader.

Hence the second fundamental role of procurement is to prepare for the future. It will take considerable time and commitment of resources, funding, and expertise to shift any organisation to putting environmental considerations at the heart of what they do. This is particularly complex in procurement and cannot be undertaken overnight, it could take years to re-configure supply chains, transition from carbon intensive or water intensive technologies or embed circular economy best practice. However, a credible leader should be championing this within their organisation, designing the strategy that will safeguard that organisation’s future role and reputation, public or private.

The future role of procurement is critical, we will need to directly influence organisational strategy to transition to future sustainable products and services (whether as a buyer, seller or service provider or all of these); redefining organisational requirements; redefining value; changing how we measure success and compliance; changing product life-cycles; embedding new technologies within supply chains to measure and manage environmental and I believe social impact; implementing and managing circular economy practices.

Procurement at scale, as a community, across sectors can collaborate and deliver sustainable solutions at pace with a local, regional, and global impact. 

As a function if we start to define requirements and intended outcomes in such a way that suppliers must ensure delivery has a net positive environmental impact, markets will start to shift and change.

If we will only contract with suppliers who are managed and operated to limit climate impact and wherever possible have a net positive impact, suppliers will change.

If we are willing to collaborate or invest with our suppliers and create long term commitments and contracts to support product and service innovation to deliver sustainable solutions, environmental innovation will happen. Suppliers will invest.

If we measure relationships, contract success and performance through a net positive environmental lens, then we will see and experience a positive impact.

If we collaborate as a function, share ideas, best practices, perhaps even share risk across many organisations and sectors we can drive positive change.

This isn’t the future, this is already happening in some leading organisations, the issue is that it is not happening fast enough, with enough organisations and with enough collaboration. So we need to see greater leadership and coordination. In part this needs to be orchestrated by global institutions, Government’s and the Public Sector alongside private sector initiatives, membership organisations and educational institutions.

I will outline why the Public Sector is a crucial component and accelerator of the solution to climate change and why this petition is so important in the next think piece. In the meantime please sign the petition below:

Amend the Procurement Bill to enshrine positive environmental obligations. – Petitions (parliament.uk)

For everyone and any organisation who signs the petition or ideally contributes by posting comments or communicating this through other media channels a big thank you for taking part.

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Why we should all get behind remanufacturing and reduce e-waste

Compared to our European neighbours, the UK adoption of the Circular Economy as a whole is relatively slow.  Scotland have recently finished a consultation on how they’ll adapt to a circular economy,  whilst England and Wales lag behind.  Procurement teams across the UK can be at the forefront of the circular economy by reducing e-waste from their supply chains.

500,000 tonnes of e-waste is lost through being thrown away, hoarded, stolen, or illegally exported and often these metals are integral for wind turbines, electric vehicles and solar panels which are part of the UK’s net-zero plan.

However, further afield such as in Agbogbloshie, is the world’s largest e-waste dumpsites.  Abandoned phones, computers, and home appliances stretch across 20 acres in scrapyards.  Working within the scrapyards are young men using hammers or stones to get at valuable materials inside: copper, gold, steel and aluminium and burning e-waste to melt away plastic insulation around wires or circuit boards to salvage the metal which is a hazard to their health.

In Brazil, Belo Horizonte’s Computer Reconditioning Centre (CRC) is a government led electronic remanufacturing facility that reduces e-waste and tackles youth unemployment through digital inclusion, skills development and waste reduction.  Since their launch in 2008, Belo Horizonte CRC has restored 7,000 post-use IT products (CPUs, monitors, printers), diverted 15,000kg of post-use electronics whilst training 10,000 citizens in basic technological skills.  In 2011 the region was recognised as Brazil’s most digitally advanced city.

Remanufacturing in the UK

BSI Group, have recently launched a new Kitemark specifically for remanufacturing and are working to submit new proposals to ISO.  Currently there are no international standards for remanufacturing and the BSI Group aim is to submit proposals to ISO to set-up a new international standard for remanufacturing.

Circular Computing, a leader in developing this Kitemark with the BSI Group is at the forefront of laptop remanufacturing.  Their focus currently is to remanufacture premium-brand HP, Dell and Lenovo second-user laptops to deliver products with the performance of new models and an RMA of less than 3%.

The environmental benefits of remanufacturing are linked to overall economic and social benefits.  The processes require significantly less raw materials, energy and water and therefore produce less carbon and waste. 

Remanufacturing has a critical role to play in meeting carbon, e-waste and waste in general targets whilst mitigating modern slavery and human right violations.

Public sector procurement can be the leaders and should be at the forefront of realising our net-zero ambitions.  However, the Procurement Bill as it stands today does very little to improve upon environmental obligations, which is why we’re calling on procurement professionals, stakeholders and organisations to sign the Procurement Bill 2022 petition to enshrine legal environmental obligations into the Procurement Bill to ensure all specifications and contractors have a net positive impact upon the environment and that this requirement is designed into the procurement and management of public spend.

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Pete Rooney joins Value Match as our new Procurement Manager

Value Match are pleased to welcome Pete Rooney to our team as our new Procurement Manager.  Pete has a level 4 diploma in Procurement and a degree in Art, Design and Photography from the University of York St John. 

Pete joins Value Match with 20 years’ experience working with Local Authorities in the North East, most recently as Lead Specialist at Newcastle City Council Commissioning and Procurement Team.

Pete has supported many North East service providers to recognise and instil Social Value across their organisations.  Ensuring it was woven into all contracts working with the Council in support of their Values and Commitments.  He intends to use his skills in communication, engagement and relationship building to continue to support our customers with achieving positive outcomes and solutions.

Outside of work, Pete has a large family and friendship group and likes to spend time with both.  A keen sportsperson with a love of food, travel and the outdoors.  He also has a passion for old(er) cars and usually has at least one project on the go.

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The role procurement plays against climate change

47% of Europe is in a warning condition whilst 17% is in alert condition according to the latest Combined Drought Indicator (CDI) report.  Drought hazards have been increasing across Europe with much of Europe affected by drought and severely dry conditions.

Recent unusual weather patterns have caused wildfires and water shortages, both have a direct effect on deforestation and food supplies, while driving up costs, adding to the inflationary pressures being seen within the UK today. 

During July and August 2022 the UK, Europe and Asia have suffered droughts, rivers across these regions are at all-time lows, crippling shipping capacity, the river Yangtze (one of the longest rivers in the world!) has seen shipping come to a halt, impacting global supply chains.  The low river levels have also reduced the ability for hydro-electric power stations in the area to generate energy.  The impact of the power stations closing has seen office buildings switching off air conditioning, and Shanghai switching off its waterfront lights to conserve energy whilst the demand is high, and production is low.

In Europe, river levels are causing a concern for shipping as the Rhine has only 30cm of water left.  The river Rhine is an essential route for commodities travelling from Switzerland to the Netherlands but low water levels exacerbated by climate change is effecting boats carrying these commodities. 

Water shortages are the largest threat to food supply chains

Water shortages are the largest threat to food supply chains, the University of Colorado Boulder has written a report calling for more collaboration between policymakers and research organisations to build a more resilient global food supply chain.  Value Match have covered mitigating supply chain risk management in the wake of global food shortages earlier this year. 

The planet is facing an existential threat – climate change!  As both the public and private sector organisations grapple with the associated risks, what more can be done to combat climate change?  By implementing a procurement strategy with an emphasis on sustainability we can have a positive impact on the environment and counteract climate change.  However, there are no legal obligations to embed sustainability within our procurement activities.

Public sector procurement can be the lever and answer for positive change and a leader in achieving a net zero future.  Which is why we’re encouraging procurement professionals, stakeholders and the wider community to sign the petition to amend the Procurement Bill to enshrine positive environmental legal obligations.

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No substitute for old fashioned contract management

£10 billion is spent by The Greater London Authority (GLA), which includes the Transport for London (TfL).  A report by the Greater London Authority Oversight Committee has warned that taxpayer money maybe going to waste due to their procurement arrangements “not being followed in all cases” leading to taxpayers’ not getting “the best value for money”.

The GLA Oversight Committee have made several recommendations including for TfL to regularly review and improve their procurement processes and systems, annual updates on the progress against their procurement improvement programme by setting clear performance targets, ensure their processes are robust and transparent to prevent future legal challenges.  Download the report here to view all their recommendations.

Management of PPE contracts

£46.7 billion was spent as part of the UK Government response to Covid-19.  58% of this value has been awarded for products and suppliers whilst 41% was dedicated to procuring related services.  This was further broken down into 4 major categories:

  1. Personal Protective Equipment (PPE)
  2. Test and Trace Programme
  3. Hospital Supplies
  4. Vaccines

The Department of Health and Social Care has been managing the PPE contracts it entered in 2020 to reduce its risk and minimise losses to the taxpayer.  The National Audit Office (NAO) are currently investigating the Department performance in managing PPE contracts with a specific analysis of:

  1. PPE purchased by the Department
  2. How the Department is managing the PPE that it has received
  3. Contractual issues that have arisen and how the Department is dealing with these.

From this report, the Department for Health and Social Care has spent £12.6 billion on PPE against contractual commitments of £13.1 billion.  176 contracts are at risk of not achieving value for money with total amount at risk being £2.7 billion.

One of the nuances of working in the Public Sector there is rightly a lot more transparency and independent scrutiny over procurement and whether contracts deliver the outcomes intended.  However, there are lessons for all sectors from these reports.

6 actions to manage and mitigate risk

  1. Establish the type of supplier relationship you want upfront in any process, if you treat suppliers at arm’s length, with a tactical approach to the procurement, don’t listen or effectively engage the market, don’t expect to contract with the right supplier and post contract award have a strategic relationship!
  2. Challenge the requirements upfront and ensure the contract has the appropriate KPI’s, financial management, transparency and appropriate audit rights that are proportionate to the size, risk and criticality of the contract.
  3. Look to the future, long term contract needs, long term levers to manage the relationships and flexibility to adjust requirements and create commercial flexibility.
  4. Ensure cross-functional teams are established through the development of the sourcing strategy, through the actual procurement and are in place through implementation and into contract management.
  5. For critical contracts, ensure there are executive sponsors and internal transparency around service and commercial performance.
  6. Avoid upfront payments unless there is a clear case for investment and ensure contracts contain ways to claw back any payments and there is a financial stability monitoring system in place and that is not just D&B monitoring.

Explore our library where we host other documents related to mishandling of contracts as well as hundreds of free downloadable reports, guides, think pieces, templates and research papers that highlight best practices.